Shipping & returns

Questions about an order? Contact us and we'll help.

Where we ship

We currently ship to addresses within the United States.

Processing time

Orders are typically processed and shipped within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email with tracking information once your order ships.

Shipping rates

Shipping rates and any free-shipping offers are calculated and shown at checkout before you pay.

Warm weather

Our formula contains coconut oil and may soften in transit during hot weather. That's normal, and it firms up again when it cools.

Lost or damaged packages

If your package arrives damaged or appears lost in transit, contact us with your order number and we'll help make it right.

Returns

Unopened, unused products in their original condition may be returned within 30 days of delivery for a refund of the item price. For hygiene reasons, we can't accept returns of opened or used personal-care products, except for damaged, defective or incorrect items.

Damaged, defective or incorrect items

Contact us within 30 days of delivery with your order number and a photo, and we'll send a replacement or issue a refund at no extra cost to you.

How to start a return

Contact us with your order number and the item(s) you'd like to return, and we'll reply with instructions. Unless the return is due to our error, return shipping costs are the customer's responsibility, and original shipping charges are non-refundable.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method, typically within 5–10 business days.